All orders are fulfilled and shipped by our production partner Printful.

Processing Time

Orders are processed within 2–7 business days.

Shipping Time

Estimated delivery times:

• United States: 3–7 business days
• Europe: 5–10 business days
• International: 7–20 business days

Shipping times may vary depending on destination and carrier conditions.

Tracking

A tracking number will be sent by email once the order has shipped.

Customs & Import Taxes

International customers may be responsible for customs duties or import taxes depending on their country.

Lost or Delayed Packages

NOTFROMHERE is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

If your package appears lost, contact us at:
info@notfromhere.us

Address Errors

Customers are responsible for entering the correct shipping address at checkout. Orders returned due to incorrect addresses may require additional shipping fees.

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Politique de retour/remboursement — colle ça :

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RETURN & REFUND POLICY

All products are made to order through our fulfillment partner Printful.

Because items are produced specifically for each order, we do not accept returns or exchanges for:

• Wrong size selection
• Buyer’s remorse
• Minor color variations

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery at:

hello@notfromhere.us

Please include:

• Your order number
• Photos of the issue

If approved, a replacement or refund will be issued at no additional cost.

Refunds

Refunds are processed to the original payment method after approval.

Non-Returnable Items

Items that have been worn, washed, or altered cannot be refunded or exchanged.